Shipping policy
Order processing
We dispatch every order within 5 business days after payment is confirmed. "Dispatch" means we hand your parcel to the carrier. During sales and public holidays dispatch may take up to 7 business days; when that applies we will say so on the site.
Orders are not processed on weekends or public holidays. Orders placed after 12:00 PM Pacific Time start processing on the next business day.
Where your order ships from
HAVLIN orders are fulfilled from warehouses and fulfilment partners in Asia, not from a US warehouse. Your parcel crosses international borders and then a US carrier completes delivery.
Delivery time
Delivery time is counted from dispatch, not from the day you order.
- Transit after dispatch: usually 10–20 business days.
- From order to delivery, that is up to roughly 25 business days in total (dispatch of up to 5 business days plus transit).
These are estimates for transit, not guarantees. Carrier handling, customs inspection, weather, peak seasons and public holidays can add time. Delivery speed after dispatch is controlled by the carrier, not by HAVLIN. We do not offer overnight, express or next-day delivery.
If we cannot dispatch on time
If we learn that we cannot dispatch your order within the time stated above, we will email you before that time runs out, with a revised dispatch date (or an explanation if we cannot give one) and the option to either accept the delay or cancel for a full refund. You can cancel by replying to that email, at no cost to you.
- If the revised date is 30 days or less after the original date and you do not cancel, you agree to the delay.
- If the revised date is more than 30 days later, or we cannot give a date, your order is cancelled automatically unless we dispatch within 30 days of the original date or you tell us you accept the wait. If you accept an open-ended wait, you can still cancel any time before dispatch.
Refunds for cancellations under this section are sent to your original payment method within 7 working days.
Shipping options at checkout
- Free Shipping: no charge. Delivery within the windows above.
Tracking
You receive a tracking number by email when your order is dispatched.
Parcels are often handed from one carrier to another. A parcel usually travels first under an international tracking number, then a US carrier such as USPS issues its own number for the final leg. This is normal. Tracking can take 3–7 days to start updating after dispatch and may not update daily during international transit or customs clearance. A slow-updating tracking page alone does not mean your parcel is lost.
If your order has not arrived
You may report your order as not received if either of these is true: (a) 30 business days have passed since dispatch, or (b) tracking has shown no update for 15 business days. Please report within 90 days of the dispatch date.
How to report: email irene.ecom1998@gmail.com with your order number. We reply within 1 business day. We will:
- Open a trace with the carrier (this can take up to 5 business days).
- Then resolve it by sending one replacement shipment at no cost to you. This is our default remedy.
- Refund you in full (the amount you paid for the order, including shipping and applicable tax) if you prefer a refund instead of a replacement, if we cannot dispatch the replacement within 5 business days of confirming the loss, or if the replacement also does not arrive within the delivery window.
Please contact us first. If you open a dispute with your bank or PayPal before contacting us, we may submit our order, tracking and delivery records to resolve it, and we cannot send a replacement while the dispute is open. This does not limit your right to dispute a charge with your card issuer or PayPal.
Shown as delivered but you cannot find it
Our carriers record a delivery scan and, in many cases, a photograph or location of the delivery. If tracking shows your parcel delivered to the address you gave at checkout, please first check around your property, with neighbours, and with your household and building mail room, and wait 3 days. If you still cannot find it, email us within 14 days of the delivery scan. We will open a carrier investigation and ask for a short written statement. If the carrier confirms delivery to the address on your order, we are generally not able to replace or refund a parcel that was stolen or taken after delivery. If the scan shows a different address from your order, we treat it as a lost parcel (see above).
Damaged, incorrect or missing items on arrival
Report problems you can see on arrival within 7 days of delivery. Email irene.ecom1998@gmail.com with: your order number, clear photos or video of the item, the packaging and the shipping label, and a description of the problem. We then send a replacement (default) or refund the affected item and its shipping cost if a replacement is not possible within 5 business days or you prefer a refund. We may waive the return of the item. Problems that only appear during normal use are covered in the Refund Policy.
Cancellations and address changes
You may cancel an order or correct the delivery address within 12 hours of placing it, by emailing irene.ecom1998@gmail.com with your order number. After 12 hours the order may already be with the warehouse and cannot be changed or cancelled. This does not limit any right to cancel that the law gives you, including the right to cancel under "If we cannot dispatch on time" above.
We may also cancel an order before dispatch if an item is out of stock, a pricing or listing error occurred, or we reasonably suspect fraud. If we do, we refund the full amount paid.
Addresses
Please check your address before you pay. We are not responsible for non-delivery caused by an incorrect or incomplete address. We do not deliver to P.O. boxes, APO/FPO addresses or freight forwarders unless we confirm in writing before dispatch. If a parcel is returned to us, refused, or left unclaimed because of an incorrect address, we can reship once after you pay the actual reshipping cost, or refund your order minus the original shipping and return costs we actually paid.
Events beyond our control
Processing and delivery can be delayed by events beyond our reasonable control, such as extreme weather, natural disasters, epidemics, government restrictions, customs holds, strikes, carrier disruptions and peak-season volumes. In those cases the timeframes above are extended for as long as the event lasts, and the delay alone does not entitle you to compensation. See the Force Majeure section of our Terms of Service. This does not limit your rights under "If we cannot dispatch on time" above or any right the law gives you.
Shipping destinations
We currently ship within the United States only.
Contact
Email: irene.ecom1998@gmail.com